![]() Check the security of your computer, smartphone and other devices on which you have stored your payment information,Īnd change the password of your Amazon Pay account.Note, that banks or card issuersĬan ask you for further supporting documents like a police report or a written oath during chargeback process. To receive your money back, you need to file a chargeback with your bank or card issuer.To block the payment instrument used for the transaction or to take other appropriate security measures, contact your.Strongly recommend that you complete the following steps: Otherwise there can be a risk that an unauthorised person might have used your credit card or bank data. Did you place an order in the past for a back-ordered item that was only recently dispatched?.Did you send a gift to someone recently, either from an Amazon website or a site that uses Amazon Pay as a payment option?.Do you have a spouse, friend, relative, or co-worker who has access to your card number and might have used Amazon Pay?.Have you or a family member purchased anything by using your card or bank account on Amazon? Certain charges on AmazonĪlso will show as Amazon Pay on your bank or credit card statement.by using cached data on a computer) or assuming that you agree with the payment.Ĭonsider the following common scenarios, in case this charge resulted from one of these situations: ![]() Might have happened unintentionally (e.g. If you can't find a transaction that matches the charge in Your Amazon Pay Activity, you might want to consider someĪnother person that uses the same device or credentials might have used the payment method with their Amazon account. Note: If the corresponding order or transaction is in the Merchant agreements tab, go to Your Account, and then click Contact us. Choose File an A-to-Z Guarantee claim or Report fraud or misuse from the dropdown menu.Search for the transaction that matches the charge in the Activity tab, and then click Details & Support.To file a claim or report fraud or acceptable use policy violation: If you can find the corresponding transaction, but still can't figure out where it originated, you can file a claim or report fraud or acceptable use policy violation. On the Activity tab, find the corresponding order or transaction, and then click Details & Support. ![]() Click Sign in on top of the page, and then click Check your Amazon Pay orders.If you see an Amazon Pay charge on your bank or credit card statement and you’re not sure where the charge came from, review your Amazon Pay orders. ![]() Shopper help > Managing your orders and transactions Unauthorised charges ![]()
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